Announcement    Welcome to Broadarrow Jack. I hope you find something you like in my store. If I don’t have it, I can probably make it.. Please send me a convo and we can discuss your requirements.

please read below for my terms and conditions.

Postage:
I use Royal Mail second signed in the U.K. if you are based in the U.K., this will not cost you any extra, but please ensure you are familiar with the wait times attached to this

Outside the U.K., I will only send via a fully tracked delivery service, hence the high delivery price, but you have peace of mind that your package will be well treated and I have peace of mind that if it does get lost in transit, then I can at least be compensated for it. If the item is listed as finished, I will send it the next working day. If it does not state that it is a finished item, I will make it to order for you and so there will be a short wait depending on other orders that I am dealing with at the same time.


Personalisation and your rights:
As long as there is no personalisation on the item, you are within your rights to return the item for any reason within 14 days for a full no questions refund. You will need to pay for the return postage yourself however. I will refund on receipt of the returned order in its entirety only. This is due to Etsy only offering a full refund facility rather than a partial if you buy more than 1 item.
Please be aware that you may need to pay import taxes or other duty on items purchased from my store.

Import fees:
It is impossible for me to list every country’s import policies, please familiarise yourself with your own country’s import fees. You will be liable for paying any import fees